What: Cleveland Sight Center starts customer service work under a new state contract.
When: Monday, Dec. 16, 2013, 9 a.m. to 11 a.m.
Where: Cleveland Sight Center
1909 E. 101st Street, Cleveland, OH 44106
What’s happening at this time: Cleveland Sight Center, which provides services for people who are blind or have low vision, operates a customer service call center that will begin work Dec. 16 for the Ohio Department of Health. Under a new contract, customer service representatives will field phone calls to the health department’s Help Me Grow program. Media representatives can stop in any time between 9 and 11 a.m.
Background: This is the call center’s third contract with a state agency. The center also handles customer service for the Ohio Department of Education and the Ohio Department of Tourism and Recreation.
The contracts have allowed the call center to create 20 jobs in the past 18 months for people who are blind or have low vision.
Employment makes a big difference in the lives of people who have “work disabling” conditions. The unemployment rate for people with disabilities is almost double the national unemployment average.
Statsky Bey of Cleveland had stopped working several years ago, after her vision declined rapidly as the result of juvenile rheumatoid arthritis. Statsky, 38, entered the call center training program in 2009, unsure if she would be able to work. Four years later, she is now employed as a trainer in the program. Her work has helped trainees land jobs across the state at other call centers, which she says is her biggest thrill.